MANITOU FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$135 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$135 | $95 | ||
$155 | $95 | ||
$135 | $95 | ||
$140 | $95 | ||
$155 | $95 | ||
$165 | $95 | ||
$135 | $95 |

Ohlins Light Steel Spring 411x93 is the only option from Ohlins you should use. This spring is suitable for riders up to 190lbs on the Sur Ron. You may find an aftermarket spring to fit these if you need something with a heavier rate.




WE SERVICE MARZOCCHI COMPONENTS INCLUDING:
Trail Labs offers a variety of aftermarket fork and shock upgrades that can be installed during your scheduled service. Even if you're not needing service, you can send your component for upgrading at any convenient time.
All upgrade prices include installation. Upgrades can be added on to your service during the booking process, or you can contact us for other upgrades.
See below for a list of upgrade options from Push Industries, MRP, OneUp Components, and Enduro.
Give us a call if you have any questions about compatibility, or if are looking for a specific upgrade, even if you don't see it on the site.

OneUp EDC Tool and TopCap (Black)
One Up EDC Tool System
$95 Installed during service.
Fits all aluminum 1.5” tapered steerer tubes. Steerer tube length must be between 183mm-230mm (7.25”-9”) otherwise the tool will not fit.
Includes top cap, tool, and installation
“Given the choice, we always prefer to ride without a backpack. But no one wants to be 'that guy' who needs to borrow tools, or be left walking home while your friends enjoy the rest of the ride. EDC stores your essential trail tools inside your steerer tube, right at your fingertips. Whether you're going out for a quick lunch ride or setting off on a longer adventure, EDC has all the tools that you need to keep your bike running smoothly and fix any trailside mechanical.”

Push Seal Kit
Push Seal Kits
Price varies based on forks. These are installed during service.
Fits all Fox Forks, RockShox Pike, Lyric, Yari, and Revelation.
One of the single biggest improvements you can make to your fork! Engineered and developed over several years, PUSH Ultra Low Friction fork seals provide class leading sealing while offering incredibly low friction resulting in an increase in small bump sensitivity!
- Advanced friction-reducing, Molybdenum filled material increases small bump sensitivity while also increasing durability
- Dual scraping lip design provides maximum scraping effect while minimizing friction
- Loaded oil sealing lip integrated into wiper to keep lower leg fluid from escaping fork, increasing performance and durability
- High-volume, absorbent foam rings ensure consistent lubrication improving seal life and bump sensitivity
- Molded utilizing precision 3D machined molds for exact tolerance
- Each kit comes complete with Fork Seals, Foam Rings, and Crush Washers

Push ACS3 Coil Convesion Kit and Spring
Push ACS3 Coil Conversion Kit
$389 Installed with a coil spring during service.
Fits Fox 36 Float NA/NA2 Forks, RockShox Pike and Lyric
Specify required spring weight in the “notes” field during the booking process.
“Nothing beats a coil when it comes to small bump sensitivity, traction, and mid stroke performance. Also, coil springs eliminate the constant maintenance required to keep your fork running optimally!“
FEATURING THE AIR BUMP STOP TECHNOLOGY
“Used in conjunction with our Coil main spring, our patent-pending Air Bump Stop cartridge allows you to independently fine tune the progressiveness of your fork. Using a standard suspension pump, pressures can be set between 5-50psi for your desired bottoming control. Lower pressures provide a more linear fork feel, while higher pressures provide a quicker engagement and more progressive performance for big hit riding. All without interfering with the first 65% of the forks travel.”

MRP Ramp Control
MRP Ramp Control
$139.95 ($179.95 for Fox 36 Version D) installed during service.
Fits: Fox 32 Forks 2016+ but not compatible with Step Cast Forks
Fits: Fox 34 Forks 2016+ but not compatible with Step Cast or Talas Forks
Fits: Fox 36 Forks 2015-2017 (Version D Ramp Control $179.95) and 2018+ Forks (Version F Ramp Control $139.95)
Fits: Fox 40 Forks 2016+
Fits: RockShox Reba, Revelation, and Sid forks 2013+
Fits: RockShox Bluto 2014+
Fits: RockShox Revelation 2017+ (35mm)
Fits: RockShox Pike 2013+
Fits: RockShox Lyrik and Yari 2017+
Fits: Boxxer World Cup Solo Air forks 2010-2017
Specify the year of your fork during the booking process. If you’re unsure you can give us a call at 417-324-7901 and we’ll help you figure it out.
- Adds speed-sensitive ending-stroke control and bottom-out force adjustability to compatible forks.
- Just 55 g! Lighter than most air-spring assemblies with more than two tokens.
- Isolate and tune bottom-out with minimal changes to initial and mid-stroke.
- Bring your tuning to the trail and out of the workshop!

MRP Ramp Control Pro
MRP Ramp Control Pro
$169.95 installed during service.
Fits: Fits Fox 36 2018+ Fork
Fits: RockShox Pikes Boost Spacing 2015+
Fits: RockShox Pikes 2017+ regardless of axle spacing
Fits: RockShox Lyrik and Yari 2017+
Fits: RockShox Revalation (35mm) 2017+
Specify the year of your fork during the booking process. If you’re unsure you can give us a call at 417-324-7901 and we’ll help you figure it out.
- Adds speed-sensitive ending-stroke control and bottom-out force adjustability to compatible forks.
- Isolate and tune bottom-out with minimal changes to initial and mid-stroke.

Push Hyper Charger (HC-97)
Push Hyper Charger (HC-97)
$245 installed during full service.
Fits: RockShox Pike with Charger 2 and Charger 2.1 dampers (Boost spacing forks only) Please provide your fork’s serial number (base of steerer tube under the crown) in the “notes” field during the booking process.
- ELEVENSIX Compression Valve Technology in their fork
- Pressure balanced symmetrical flow rate for increased traction and control
- "Shim-less" high speed compression valve for seamless damping force in high speed chatter
- Includes rebound revalve

Rockshox Megneg
RockShox Megneg for $90
Fits Deluxe and SuperDeluxe Shocks.
Featuring more tunability than ever before, the Megneg air can provides an even larger negative volume giving you more mid-stroke support, a plusher initial feeling, and more bottom out force using less tokens. Go ahead and tune your shock exactly to your ride.
Upgrades
Specials
Select your brand to find component pricing
Is your component not listed? Contact Us, we still may be able to help!
Pricing
Have you been racing this season?
Enduro Competition Racing and attending mountain bike festivals can cause huge amounts of stress on our suspension components. Race events usually happen rain or shine, and when the trails get muddy, dirt and water can infiltrate our fork, shock, and dropper post. That's where Trail Labs steps in.
Schedule Service Day
Ship Your Component
Relax Until It Returns
Many suspension manufacturers recommend more frequent maintenance for their professional riders, as well as those who ride in wet and muddy terrain, bike parks, and uplift centers. We also tend to push just a little harder when we're trying to out perform our competition, and this can cause more wear on our components. If you're racing and attending mountain bike festivals you will benefit from our services. The best part about using Trail Labs is you don't have to wait an absurd amount of time waiting for your suspension to be returned. When you book a service with us you get to pick the day of the service, and we'll ship it back to you that same day!* If you need service between races you can rest assured that we'll get your item back to you in time to compete at your next event.
*pending the serviced item is not broken or damaged beyond a typical full service rebuild.
Get your bike suspension ready for the big race!
TERMS OF SERVICE
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our business, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@traillabs.com or mailing us at: Trail Labs LLC 422 W Commercial St, Springfield, MO, 65803, United States
Learn about your Ad Choices
We comply with self-regulatory principles for Online Behavioral Advertising as put forth by the Digital Advertising Alliance (DAA). You can learn more about interest based advertisements and opt out of receiving personalized ads by viewing the links below.
https://www.facebook.com/help/
Opt-Out Tools
http://www.aboutads.info/
European Territories:
http://www.youronlinechoices.
Additionally you can use the Google Analytics Opt out tool:
https://tools.google.com/
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Mighty Sharp LLC
Our website is hosted by Mighty Sharp LLC . They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Mighty Sharp's data storage, databases and the Wordpress application. They store your data on a secure server behind a firewall.
Payment: Stripe
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
For more insight, you may also want to read Stripe's Terms of Service or Privacy Statement.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 9 - Customer Responsibilities
Customer who ship their suspension components to us agree to install their components according to industry standards. You are required to test forks for proper tire and frame clearance before use. You are required to test rear shocks for proper frame alignement and clearance prior to use. If an issue arrises please contact Trail Labs for guidance. You may need to adjust shock eyelets, air cans, autosag valves, and hardware for proper installation and alignement. We encourage you to utilize a professionally trained bicycle mechanic for installation of your suspenion. You agree to these customer responsibilites by submitting the service booking request. We are not responsible for frame damage or injury due to improperly installed suspension. Prior to use you should fully compress both fork and shock to ensure there is no frame contact. That is the end users responsibility.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@traillabs.com or by mail at Trail Labs LLC
[Re: Privacy Compliance Officer]
[422 W Commercial St, Springfield, MO, 65803, United States]
Terms & Policies
Limited Availability, contact us for service inquiries.
WE SERVICE SR SUNTOUR COMPONENTS INCLUDING:
WE SERVICE ROCKSHOX COMPONENTS INCLUDING:
WE SERVICE CANE CREEK COMPONENTS INCLUDING:
WE SERVICE MRP COMPONENTS INCLUDING:
WE SERVICE KS COMPONENTS INCLUDING:
WE SERVICE FOX COMPONENTS INCLUDING:
WE SERVICE DVO COMPONENTS INCLUDING:
WE SERVICE ÖHLINS COMPONENTS INCLUDING:
[msco_booking_form]
FAQs
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Serviced Brands
Select a brand to view pricing:
More brands coming soon!
Serviced Brands
Select a brand to view pricing:
More brands coming soon!
Ready to schedule servicing, tuning or repairs? Or do you have a question about our capabilities and the components we service?
Use the contact form to get in touch and we will get back to you shortly!
Or call us at 417.324.7901
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Professional service for mountain bike suspension components
Trail Labs provides servicing and tuning with expert care and unparalleled speed. Our mechanical processes have been finely tuned by the industry’s leading experts in mountain bike suspension technology, and we follow the manufacturers' guidelines for servicing and rebuilding components.
We understand the value of your time and your need for quality service. So you can schedule your service with us remotely, ship your components to us, and we ship them back after your scheduled service is complete. Pricing is includes labor, service kits and return shipping.
Schedule Service Day
Ship Your Component
Relax Until It Returns
We make it easy to service your components on a day you specify. To book a service with Trail Labs, simply pick the day you want your component serviced, ship it to us from anywhere in the US, and we’ll send it back after your scheduled service is complete. You can relax until it arrives. It’s that easy!
SUSPENSION SERVICE
Trail Labs is a mountain bike suspension service center focused on scheduled service days for customers nationwide. We pride ourselves on timely service, and allow you to schedule the day of your component's service or repair. Simply contact us to schedule your service, ship us your components, and we will ship them back after your scheduled service is complete. It's that easy.
Our technicians are professionally trained by several world class organizations. Members of our staff have completed the Cytech level 2 and level 3 advanced mountain bike courses from ATG Group in the UK, and the Barnett Bicycle Institute Suspension Service & Tuning course. We have also trained with Mojo Suspension, the UK’s FOX service center.
Our shop is stocked with professional tools manufactured by Andreani Group, Park Tools, Abbey Tools, Sram, Fox, BBI, and many custom fabricated tools used in the servicing process.
SUSPENSION IS OUR SPECIALTY
Our team of professionally trained suspension experts is here to service and tune your suspension components, while providing world-class customer service. You schedule your day of service, and you'll never wait around not knowing what is happening with your components. Find your model for pricing and details.
EXT Forks
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$170 | $95 | ||
$170 | $95 |
MARZOCCHI FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$170 | $95 | ||
$160 | $85 | ||
$165 | $95 | ||
$165 | $95 | ||
$160 | $95 |
SERVICING ON YOUR SCHEDULE
Schedule Service Day
Ship Your Component
Relax Until It Returns
We make it easy to service your components on a day you specify. To book a service with Trail Labs, simply pick the day you want your component serviced, ship it to us from anywhere in the US, and we’ll send it back after your scheduled service is complete. You can relax until it arrives. It’s that easy!
SERVICED BRANDS
Click on your brand of component below to see pricing
If your brand is not listed contact us for special requests.
KS SEATPOSTS
Component | Full Service | |||
---|---|---|---|---|
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$85 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$100 | ||||
$90 | ||||
$90 | ||||
$90 |
MRP FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$178 | $95 | ||
$150 | $95 | ||
$150 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$150 | $95 | ||
$150 | $95 | ||
$150 | $95 | ||
$156 | $85 | ||
$156 | $95 |
SR SUNTOUR FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$130 | $85 | ||
$130 | $85 | ||
$130 | $85 | ||
$85 | $85 | ||
$85 | $85 | ||
$85 | $5 | ||
$130 | $85 | ||
$85 | $85 | ||
$130 | $85 | ||
$122 | $76 | ||
$130 | $85 | ||
$85 | $85 | ||
$85 | $85 | ||
$85 | $85 | ||
$85 | $85 | ||
$130 | $85 | ||
$130 | $85 | ||
$85 | $85 | ||
$85 | $85 | ||
$85 | $85 |
ROCKSHOX FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$175 | $100 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$175 | $100 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$155 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$145 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$119 | $73 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$155 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$150 | $95 | ||
$150 | $95 | ||
$155 | $95 | ||
$145 | $85 | ||
$160 | $95 | ||
$155 | $95 | ||
$160 | $95 | ||
$150 | $95 | ||
$155 | $95 | ||
$150 | $95 | ||
$155 | $95 | ||
$150 | $95 | ||
$155 | $95 | ||
$135 | $95 | ||
$155 | $95 | ||
$155 | $95 | ||
$160 | $95 | ||
$135 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$155 | $95 | ||
$135 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 |
ÖHLINS FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$180 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$170 | $95 | ||
$150 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$165 | $95 | ||
$180 | $95 |
FOX FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$160 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$160 | $95 | ||
$165 | $95 | ||
$135 | $95 | ||
$135 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$140 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$170 | $95 | ||
$165 | $90 |
DVO FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$160 | $98 | ||
$160 | $98 | ||
$165 | $105 | ||
$165 | $105 | ||
$160 | $98 | ||
$160 | $98 | ||
$160 | $98 |
CANE CREEK FORKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 | ||
$165 | $95 |
SERVICING ON YOUR SCHEDULE
Schedule Service Day
Ship Your Component
Relax Until It Returns
We make it easy to service your components on a day you specify. To book a service with Trail Labs, simply pick the day you want your component serviced, ship it to us from anywhere in the US, and we’ll send it back after your scheduled service is complete. You can relax until it arrives. It’s that easy!
Our Services
EXT Shocks
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$155 | N/A | ||
$155 | $155 | ||
$155 | N/A | ||
$155 | $155 |
MARZOCCHI SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$140 | $80 | ||
$140 | N/A |
MRP SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$145 | N/A | ||
$123 | N/A | ||
$145 | N/A | ||
$145 | N/A |
SR SUNTOUR SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$120 | $85 | ||
$120 | $85 | ||
$96 | $61 | ||
$120 | $85 |
ROCKSHOX SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$120 | $85 | ||
$120 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | N/A | ||
$165 | $95 | ||
$140 | N/A | ||
$135 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$145 | $85 | ||
$135 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$135 | N/A | ||
$135 | N/A | ||
$155 | $95 | ||
$155 | $85 | ||
$155 | $85 | ||
$135 | N/A |
ÖHLINS SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$140 | $80 | ||
$155 | $95 | ||
$145 | N/A |
FOX SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$135 | $130 | ||
$135 | N/A | ||
$135 | N/A | ||
$135 | N/A | ||
$130 | N/A | ||
$140 | N/A | ||
$140 | N/A | ||
$135 | N/A | ||
$145 | $80 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$140 | $75 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$135 | $85 | ||
$150 | $85 | ||
$150 | $85 | ||
$155 | N/A | ||
$155 | N/A | ||
$165 | $95 | ||
$185 | N/A | ||
$170 | N/A | ||
$145 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$135 | $85 | ||
$145 | $85 | ||
$135 | $85 | ||
$135 | N/A | ||
$155 | N/A |
DVO SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$140 | N/A | ||
$140 | N/A | ||
$145 | $85 | ||
$145 | $85 |
CANE CREEK SHOCKS
Component | Full Service | Mid-Season Service | |
---|---|---|---|
$135 | $77 | ||
$145 | $85 | ||
$145 | $85 | ||
$145 | $85 | ||
$145 | N/A | ||
$145 | N/A | ||
$135 | N/A | ||
$145 | $85 | ||
$155 | N/A | ||
$155 | N/A | ||
$155 | N/A |
OUR STOREFRONT
Our storefront is conveniently located on historic Commercial Street in Springfield, MO. For those traveling, we are near several independent breweries and restaurants in the C-Street district. You are welcome to stop in and schedule your service in person, or contact us to schedule service online.
CONTACT US
Custom Starling Bike Builds
Trail Labs is now a US dealer for Starling Cycles and offers the complete lineup of Starling core bikes as full bike builds or frame-only options.
Click to learn more about building your next Starling Bike or email us if you have specific requests not listed on our bike builder site.
ROCKSHOX SEATPOSTS
Component | Full Service | |||
---|---|---|---|---|
$135 | ||||
$135 | ||||
$135 | ||||
$135 |
Shop Components
-
Marzocchi
Marzocchi Bomber CR
$285.00 – $339.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins TTX22M
$800.00 – $975.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins TTX2Air
$725.00 Select options This product has multiple variants. The options may be chosen on the product page -
Other
Push Fork Seal Kit
$39.00 – $48.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins SKF Fork Seal Kit
$35.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins TTXAir Spring Service Kit
$40.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins TTXAir Spacer Kit
$22.00 Select options This product has multiple variants. The options may be chosen on the product page -
ÖHLINS
Ohlins RXF36 Fork Axle
$57.00 Select options This product has multiple variants. The options may be chosen on the product page
OUR FOUNDER
William Angle is the founder and operator of Trail Labs. He served as a US Army Officer for ten years before leaving the Army in 2013. He and his family moved to the UK, where they spent three years traveling Europe, riding and hiking nearly every weekend. Shortly after moving overseas, William started training with professional bicycle mechanics, and completed the Cytech level 2 and level 3 mountain bike courses sponsored by the Association of Cycle Traders.
Wanting to learn more about suspension technology, he continued to train with Mojo Suspension, the UK’s FOX service center, and sought guidance from TF Tuned, the world’s largest independent MTB suspension service center. Trail Labs spawned from the meeting with TF Tuned. William developed the business for over two years before moving to Springfield, MO, and opening his storefront in early 2017.
FORKS - FULL SERVICE
We follow the manufacturer's recommendations for servicing intervals — typically one or more times per year, depending on riding frequency.
- Complete disassembly of both spring and damper
- Inspected for structural failures, such as dents, penetrations, cracked brake mounts, worn or loose bushings, etc.
- Cleaned
- Replace all seals, O-rings, bladders (if applicable) and other expendable components replaced on both the spring and damper
- Dampers will be hand bled, or bled in a vacuum pump (if applicable)
- Reassembled with fresh grease and bath oil
- Functions check and final inspection
- Bushings can be replaced if needed for an additional cost.
ABOUT THE LAB
Shock Service Pricing
Our pricing includes applicable tax and return shipping in the continental US via UPS Ground. If you do not see your component listed, it may still be serviced. Please contact us for availability.PRICES INCLUDE TAX + RETURN SHIPPING
Fox Forks | Full Service | Mid-Season Service | |
---|---|---|---|
32mm Series Forks |
$150 | $75 | |
34mm Series Forks |
$155 | $80 | |
36mm Series Forks |
$155 | $80 | |
40 mm Float Forks |
$160 | $85 |
PRICES INCLUDE TAX + RETURN SHIPPING
RockShox Shocks | Full Service | Mid-Season Service | |
---|---|---|---|
Ario '05-12 |
$99 | N/A | |
Bar '05-12 |
$99 | N/A | |
All Monarch '11+ |
$115.00 | $60.00 | |
All Monarch Plus '11+ |
$115.00 | $60.00 | |
Deluxe '17+ |
$120.00 | $60.00 | |
Super Deluxe '17+ |
$120.00 | $60.00 | |
Vivid Air '14-Present |
$140.00 | $65.00 | |
Vivid Air '11-13 |
$140.00 | $90.00 | |
RockShox Coil Shocks '08-Present |
$130.00 | N/A |
PRICES INCLUDE TAX + RETURN SHIPPING
DVO Forks | Full Service | Mid-Season Service | |
---|---|---|---|
Sapphire |
$127.00 | $77.00 | |
Diamond series |
$145.00 | $80.00 | |
Emerald |
$135.00 | $83.00 |
PRICES INCLUDE TAX + RETURN SHIPPING
SR Suntour Shocks | Full Service | Mid-Season Service | |
---|---|---|---|
Duair |
N/A | $60.00 | |
Unair/EpiXon |
N/A | $60.00 |
PRICES INCLUDE TAX + RETURN SHIPPING
Öhlins Shocks | Full Service | Mid-Season Service | |
---|---|---|---|
STX22 |
Coming Soon | $69.00 | |
TTX |
Coming Soon | N/A |
PRICES INCLUDE TAX + RETURN SHIPPING
Cane Creek Shocks | Full Service | Mid-Season Service | |
---|---|---|---|
DB Air (All Models) |
$112 | $62 | |
DB Inline (All Models) |
$120 | $62 | |
DB Coil (All Models) |
$110 | $N/A |
Fork Service Pricing
Our pricing includes labor, service kits, and return shipping in the continental US.
If you do not see your component listed, it may still be serviced. Please contact us for availability.
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
Fox Forks | Full Service | Mid-Season Service | |
---|---|---|---|
32mm Series Forks |
$150 | $75 | |
34mm Series Forks |
$155 | $80 | |
36mm Series Forks |
$155 | $80 | |
40 mm Float Forks |
$160 | $85 |
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
RockShox Forks | Full Service | Mid-Season Service | |
---|---|---|---|
All Open Bath Forks '09-Present (Argyl, XCs, 30s, Bluto, Paragon, Reba, Recon, Revelation, Sektor, Sid, Yari) |
$117.00 | $70.00 | |
Charger Damper Forks '14-Present (Pike, BoXXer, Lyrics, RS-1, SID RLC) |
$135.00 | $85.00 | |
Lyric Coil '10-15 |
$150.00 | $85.00 | |
Lyric Dual Position '12-15 |
$150.00 | $85.00 | |
BoXXer Coil Forks '10-Present |
$150.00 | $85.00 | |
Domain Coil '07-Present |
$135.00 | $85.00 | |
Domain Dual Crown '07-Present |
$135.00 | $85.00 | |
Totem '10-13 |
$150.00 | $85.00 |
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
DVO Forks | Full Service | Mid-Season Service | |
---|---|---|---|
Sapphire |
$127.00 | $77.00 | |
Diamond series |
$145.00 | $80.00 | |
Emerald |
$135.00 | $83.00 |
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
SR Suntour Forks | Full Service | Mid-Season Service | |
---|---|---|---|
Rux, Durolux, Auron, Axon |
$125.00 | $80.00 | |
Epixon, Aion, Raidon |
$120.00 | $75.00 | |
XCR, XCM, XCT, NRX, NCX, NVX, NEX, CR9, CR8, CR7, E-Bike |
$75.00 | N/A |
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
Öhlins Forks | Full Service | Mid-Season Service | |
---|---|---|---|
RXF34 |
Coming Soon | $72.00 | |
RXF36 |
Coming Soon | $80.00 | |
RXF36 Coil |
Coming Soon | $72.00 |
PRICES INCLUDE LABOR, SERVICE KITS, and RETURN SHIPPING
Cane Creek Forks | Full Service | Mid-Season Service | |
---|---|---|---|
Helm |
Coming Soon | $80 |
FORKS - MID-SEASON SERVICE
We follow the manufacturer's recommendations for servicing intervals — typically every 50 hours of riding, or more frequently if you ride in wet, muddy conditions.
- Sliders (Lowers) are removed and inspected for structural failures, such as dents, penetrations, cracked brake mounts, worn or loose bushings, etc.
- Dust Wipers and Foam Rings are replaced
- Reassembled with fresh grease and bath oil
- Functions check and final inspection (Cartridge dampers and FOX springs are not serviced during a Mid-Season service)
- Bushings can be replaced for an additional cost, if needed
*If addition or removal of volume spacers/tokens/rings is desired, please indicate this in your message when booking your service. You may send in your own spacers/tokens/rings or buy them from us.
*If you would like to lengthen or shorten your fork's travel please call the shop in advance so we can verify the necessary parts are in stock.
ABOUT THE LAB
Trail Labs is a different kind of bike shop, specializing in factory level mountain bike suspension service and aftermarket sales. We focus on prompt, accurately scheduled service, and pride ourselves on following manufacturer's guidelines for servicing components. We are professionally trained by the industry leaders in suspension and have over 20 years experience in the cycling and automotive industry.
You can schedule your service directly with us on our convenient booking system. Bike shops can also arrange for your components to be delivered to us.
Our retail branch stocks a specially curated selection of products that we recommend as quality upgrades. All of the suspension products we offer are products that we have experience servicing and riding. When you buy from us we'll support you with setup answers and tuning options, where applicable. Don't settle for anything less.
Trail Labs is located in Springfield, Missouri. Visit our shop if you're in the area!
GET IN TOUCH
Ready to schedule servicing, tuning or repairs? Do you have a question about our capabilities and the components we service?
Contact us below:
Service Questions?
Ready to schedule servicing, tuning, or repairs? Do you have a question about our capabilities and the components we service?
Call our shop at 417.324.7901, or contact us below:
SHOCKS - FULL SERVICE
We follow the manufacturer's recommendations for servicing intervals — typically one or more times per year, depending on riding frequency.
- Air Can and damper disassembled
- Inspected for structural failures (dents, penetrations, interior scratches on the air can, etc)
- Fully Cleaned
- All seals and O-rings are replaced
- Dampers are hand bled or bled with a vacuum pump (if applicable)
- IFP chambers are charged with Nitrogen
- Reassembled with fresh grease and air can fluid
- Functions check on a hand dynamometer and final inspection
Service Questions?
Ready to schedule servicing, tuning or repairs? Do you have a question about our capabilities and the components we service?
Call our shop at 417.324.7901 or contact us below:
SHOCKS - MID-SEASON SERVICE
We follow the manufacturer's recommendations for servicing intervals — typically every 50 hours of riding, or more frequently if you ride in wet, muddy conditions.
- Air Can removed
- Inspected for structural failures (dents, penetrations, interior scratches on the air can, etc)
- Cleaned
- Air Can seals and O-rings are replaced
- Reassembled with fresh grease and air can fluid
- Functions check on a hand dynamometer and final inspection
*If addition or removal of volume spacers/tokens/rings is desired, please indicate this in your message when booking your service. You may send in your own spacers/tokens/rings or buy them from us.
*If you need to replace your mounting hardware, please call the shop in advance so we can verify the necessary parts are in stock.
SEATPOSTS - FULL SERVICE
We follow the manufacturer's recommendations for servicing intervals — typically one or more times per year, depending on riding frequency.
- Disassembled
- Inspected for structural failures (dents, penetrations, interior scratches, etc)
- Cleaned
- Replace seals, O-rings, keys, bushings, IFPs and top caps if two years old or older
- Reassembled with fresh grease and Reverb Fluid
- Remote assembly bled
- Functions check
- KS cartridges can be replaced, if necessary (for an additional cost)
General FAQs
Does Trail Labs sell bikes or components?
Trail Labs is currently the US distributor/dealer of Starling Cycles. You can find their complete lineup on our website. We also sell a variety of cycling compontents and accessories in our shop and our our website. If you are looking for an upgrade we offer free shipping for purchases over $99, and free installation if you are buying from our local shop.
Does Trail Labs do bike repair / maintenance?
We specialize in the servicing, tuning, and repair of mountain bike suspension components, such as fork suspension, shocks, and seatposts (dropper posts). If you need other forms of service or repair please contact us to discuss your needs. All of our mechanics have completed either the Cytech series of in person master bicycle training courss, or the UofQ Master Bicycle Mechanic course.
Where are you located?
With our distributed service business model, we specialize in servicing suspension components that are shipped to us from anywhere in the world. For convenience, we provide free return shipping within the continental US.
If you would like to visit our shop in person or arrange drop-off or pickup, we are located in Springfield, Missouri, USA. Our storefront and shipping address are located at:
Trail Labs LLC
2835 E Division St., Suite A, Springfield, MO 65803
What Brands do you service?
We currently service components by these manufacturers:
- Cane Creek
- DVO
- Fox
- KS (Kind Shock)
- Manitou
- MRP
- Öhlins
- RockShox
- SR Suntour
- Marzocchi
- EXT
- PNW
- OneUp
- BikeYoke
- FastAce
- RFN
Can Trail Labs service other brands?
Yes, but with some limitations.
Our business is committed to timely service using a booking system. In order to do that, we have to stock all of the parts needed to fully service all models for the brands we carry. So while we have the ability to service other brands, we simply may not carry their service parts at this time.
If you have a component that is not listed on our website, simply contact us and we may be able to acquire the necessary parts to assist you.
Do you service motorbike or vehicle suspension components?
We can service e-Moto suspension for RFN, Surron, Talaria, E-Ride Pro, and others. We can also service some dirtbike, and moto suspension. Please contact us for any details.
Who is responsibile for installation of my suspension?
The Customer is responsible for installing their suspension. We encourage you to utlize a professionally trained bicycle mechanic to install your suspension. You should fully compress both fork and shock to ensure there is no frame contact with your suspension. If there is an issue please contact Trail Labs for guidance. Shocks may need to have their eyelets, air cans, autosag valves, and hardware adjusted prior to installation. It is your responsibility to adjust those parts so the shock fits your bike properly. This is a requirement that you agree to in our Terms & Policies agreement for using our service. We are not responsible for frame damage for forks and shocks that are improperly installed, or improperly adjusted prior to use.
What are your terms of service and policies?
Please review our Terms & Policies page for more information. You must agree to our terms before creating a booking or completing a purchase.
SERVICE QUESTIONS?
Ready to schedule servicing, tuning or repairs? Do you have a question about our capabilities and the components we service?
Contact us below:
About Our Services
How does your service work?
Customers ship their mountain bike suspension components to us, and we service them at our facilities, and provide return shipping. It’s that simple!
To schedule your service, please follow these steps:
- Click the Book Now button in the website’s top menu, or visit our booking form.
- Create an account with us
- Find your suspension component in our booking system. If you do not find your component, please contact us to see if we can provide service.
- You will then select the day you would like for your service to occur. Note that we must receive your part before we can begin service.
- Enter your payment details. Payment will not be processed until service is complete.
When does service occur?
Service occurs after we receive your component, on the day that you have selected via our booking system.
You must be sure that you choose a shipping method that will allow your component to arrive the day before your service is scheduled to occur.
What if I ship my item late, or it does not arrive on time?
If we do not receive your component on the day before your scheduled service, then we will service it on the next available service day. We will communicate with you throughout this process so that you understand the status of your order. We appreciate your understanding and patience!
When am I charged for service?
You are only charged after your service is complete. You may receive and invoice after the service is complete to pay for the service. Not all customers opt to save their payment method in our system. If the payment method is not saved then we cannot process the order and have to email you an invoice that can be paid online.
What if my payment does not go through?
If payment cannot be processed (due to insufficient funds, expired cards, or other errors), this may delay the return of your component. We will call or email you in order to fix any such issues and complete your payment. Your component will then be shipped after payment has successfully processed.
When will I receive my component after service?
We will ship your component within one business day after service has been completed. It will arrive within the standard ground shipping times unless you have selected and pre-paid for an expedited shipping option.
You are responsible for the proper installation of your suspension. Please ensure you mount the fork and shock according to the manufacturer's recommendations. Fully compress the compents after you mount them to ensure there is no frame contact. Eyelets, air cans, springs, and valves can all be turned by hand to give proper alignement and clearance.
What is included in the price?
Pricing Includes:
- Service Labor
- Necessary Parts and Materials*
- Return Shipping (via UPS, FedEx, or USPS**)
*The price of service will only change if your component needs a non-service part that is not stocked. For example, if you need a new CSU because your stanchions are scratched and you decide to go forward with the replacement, we will then add the additional charge to your bill when your payment is processed.
**Return shipping does not include insurance. If you choose expedited return shipping this will increase your shipping costs. Let us know if you would like for your return package to be insured, we are not responsible for lost of stolen packages.
Do you provide a service warranty?
We back all of our service work by a 90 day performance guarantee. Restrictions may apply. Scuffs, discoloration, tooling marks, or other service related superficial marks may appear after a service. We do our best to prevent any service related markings but the general nature of disassembling a suspension component, that is highly torqued with various grades of thread lock and/or corrosion, might cause superficial marking on the component. Superficial marking is not covered by our service guarantee. ALL Fox X2 and DHX2 shocks are prone to air ingestion during use, and this may happen on your very first ride. Our guarantee does not apply to air ingested into your X2 or DHX2, nor does it apply to oil residue on DHX2 shaft which happens when the shaft flexes.
Customers are responsible for the proper installation of their suspension. We suggest you fully compress your shock and fork to ensure there is no frame contact before use. Eyelets and valves can be hand turned for proper alignment.
Please contact us for details.
When does my component need service?
Trail Labs follows the manufacturer's recommended servicing intervals. We recommend that you become familiar with the recommended servicing intervals for your component.
Please note that some brands may void the warranty on your component if their recommended service intervals are not followed.
Common servicing intervals vary. However, most manufacturers recommend mid-season service after 50 hours or every 3-6 months of riding (whichever comes first). Many recommend full service after 100-200 hours of riding, or yearly (whichever comes first). Again, please consult the recommended servicing intervals for your particular component, so that you maintain your warranty.
Manufacturers may also advise for more frequent service if you race or ride in harsh environments or harsh weather conditions. Please contact us if you have questions about the servicing intervals for your components.
FOX SEATPOSTS
Component | Full Service | |||
---|---|---|---|---|
$135 | ||||
$135 | ||||
$135 |
Shipping Guide
When do I ship my component?
Ship your component only after you receive an email stating that your booking has been APPROVED for service. This email will clearly state that you may ship your component.
After you receive approval, we recommend shipping your component in accordance with your shipping provider's estimated arrival times. Be sure to check the estimated arrival date with your shipping provider to ensure that your component will arrive at Trail Labs at least one business day before your scheduled service appointment. For Local Drop Offs or Event Drop Offs please bring your bike/or components to us NLT 10AM the morning of the service. Once you receive your bike, and or components, back from us you should confirm all bolts are tightened to the manufacturer's recommendation.
How do I Package my Component?
- Remove the component from your bike and clean as much dirt off as possible. Remove the brake mounting hardware, brake cable guide (if applicable), and any third party products such as; speedometers, race tags, and GPS devices.
- Remove the shock mounting hardware. Mounting hardware is not needed for a service. There is no guarantee the mounting hardware will be returned or re-installed. Riders should replace mounting hardware every year as it wears quicker than other parts of the frame.
- Remove shock yokes, we have test yokes and do not need yours for the service. If a shock is returned with your yoke installed and it needs to be rotated to fit your frame, you need to turn it by hand to realign it properly. That is your responsibility.
- Do not send Reverb AXS remotes. Do send a battery with the Reverb AXS post, we need that to activate the service mode.
- Acquire a suitable size box that will hold your component.
- Wrap the component with packing paper. Please do not use styrofoam, packing peanuts. Bubble wrap may be used but it is not necessary to tape it once it's wrapped around the component. Use additional packing material to cushion your component inside the box.
- Place a copy of your booking order details in the box so we know who’s component we’re receiving.
- Tape all seams of the box and cover, or remove, any old shipping labels if you are reusing a box.
- Write your booking order number on the outside of the box.
- Ship your component to: Trail Labs LLC, 2835 East Division ST., UNIT A, Springfield, MO 65803
Which shipping service should I use?
We recommend UPS or FedEx for quick and reliable shipping. However, you may use any shipping service you prefer, provided that they can guarantee arrival to our facilities at least one business day before your scheduled service appointment. We are not responsible for lost or delayed packages shipped to us.
What are my return shipping options?
We use UPS or FedEx Ground for most return shipping unless you would like an expedited service. We will send you an estimate for expedited return shipping prior to processing your order payment.
Ground shipping costs are included in our service pricing. All orders below $100 will have an additional flat rate shipping fee of $9.50. You may select "expedited shipping" if you want the order expedited. If "expedited shipping" is chosen the $9.50 rate is removed and we will contact you with the additional shipping fee. Once the customer approves the additional fee, we will invoice you for the additional shipping costs. If you would like your package insured for the return shipping please let us know. We are not responsible for lost or stolen packages unless you request for it to be insured. Additional shipping fees will apply, typically between $5-$15.
All New Purchases over $500 must be signed for by an adult. If you are not available to sign for it at the time of delivery you must coordinate with the shipping provider to collect the item as we are not responsible for missed deliveries. This protects you from theft, and Trail Labs from fraud. No exceptions to this policy.
It is the customer's responsibility to ensure proper fitment of forks and shocks. Prior to use we recommend you install the shock and fully compress it to make sure there is no frame contact with the linkage or tires. We are not responsible for damaged bike frames from incorrect use and sized components. Service shocks may need to be aligned before install. Eyelets can be turned by hand. Autosag valves can be rotated by hand. It is impossible to know the exact shape of every bike frame and therefore it is your responsibility to make sure the alignements are correct once you receive shocks back from service.
When will my component arrive?
Our facilities are located in Missouri, near the center of the United States, and we find that UPS and FedEx Ground performs well with shipping components back to our US customers in a timely manner.
Customers in the Midwest or central US (Central or Mountain time) can typically expect to receive their component within two business days (even if expedited shipping is not selected).
Customers in the eastern or western US or near the coasts will typically receive their component in 3-5 business days.
International shipping may vary greatly.
Shipping estimates are subject to change, and can vary based on the time of year.
We advise not to schedule service right before a trip as there is always a chance of something getting delayed during the service, or during return shipping. If you need a component back in a hurry you must notify us in advance so we can select the appropriate return shipping option and invoice you accordingly.
Do you ship Internationally?
We can ship items outside of the US but it is the customers responsibility to pay all shipping fees, customs and import duties.
We will email you an estimate of the shipping costs only, prior to shipping the item.
Custom fees and import duties are established by the recieving country and you are responsible for paying those obligations if they exist in your country.
What if I need service on a deadline?
We offer servicing on the day you select through our booking system, so we can meet almost any deadline you specify. If you have a deadline, we strongly recommend that you ship your component via an expedited shipping service, and select expedited return shipping as well. Please also notify us of your deadline through the comments form when completing your booking.
However, if you cannot find a date in our booking system that works for you, or if you are concerned that we may be unable to return your component in time for an event, we recommend that you contact us first to to see if we can meet your requirements.
Technical FAQs
Can you custom tune my fork or shock?
Tuning is an interesting topic that requires detailed information prior to making adjustments. We often read about how many volume spacers riders use, or how other companies offer "re-valving" of damper valve assemblies. It can get confusing; social media and riding editors can mislead you.
Fortunately, we fully stock fork and shock volume spacers, tokens and rings, and we have the ability to tune your valve assembly using manufacturer-supplied shim stack configurations.
If you are interested in learning how to properly tune your component, or if you feel you need to change your spring rate or damping variables, please call the shop and talk to one of our technicians. We can discuss exactly what you want to achieve with your fork or shock, and can guide you in the right direction and determine exactly what you do or do not need.
Do you Nitro Charge?
Yes, we use Nitrogen to charge IFP chambers. Nitrogen is an inert gas, meaning it’s a property-free, non-reactive substance.
Nitrogen is better than air for several reasons:
- Air contains about 20% Oxygen. Oxygen and water contamination in air chambers can lead to corrosion of rubber and metal components. This will ultimately lead to a shock failing sooner than those filled with Nitrogen. Nitrogen does not contain water so there is less chance of your component corroding.
- Nitrogen has larger molecules than air. This means the Nitrogen is less likely to permeate through the seals. Shocks filled with air will lose a few PSI every month. Nitrogen-filled shocks will lose little to no pressure.
Do you work with other bike shops or resellers?
We love to work with bike shops! If you have customers who need our services, you can set up a professional account, schedule their booking, receive it direct from us when the service is complete. We offer a special “reseller” discount for local bike shops who use our services.
Can a shock body or eyelet be rotated if I receive it back facing the wrong way?
Yes. It's very easy to rotate a shock body eyelet, or upper eyelet. Shocks bodies can spin 360 degrees without any harm to the shock. If you cannot spin it easily by hand then place a screwdriver through each eyelet to use as a handle and turn the eyelet in the direction you want. You will not harm the shock. It may be easier to do with the air removed, but it's not necessary to remove the air. See our Youtube video for more guidance if needed. https://www.youtube.com/shorts/Jf7l5d9V_g0
Return Policy
Returns may be accepted within 30 days of purchase if the item is unused, in its original condition, and original packaging. All new component returns are subject to a 15% restocking fee. It is the customer's responsibility to notify Trail Labs LLC, prior to 30 days of purchase, to request a return authorization. Refunds will be issued once the returned item is received. We recommend you insure the item when you send it back for a refund. If you purchase an item through our website and decide you don't want it before we ship it, we will issue you a full refund except for the credit card fee collected by our payment processor. Those fees are not returned to us, so we will not return it to you. The fee varies within our three payment processors (Stripe, Quickbooks, and Paypal) and ranges between 2.5%-4%. For new purchased shipped to the correct address and not collected by the purchaser for whatever reason we will still apply the 15% restocking fee. All new purchased over $1000 must be signed for by an adult. For questions about our return policy please email info@traillabs.com.
Bike Returns: Full Bikes and Frames Purchased directly on our bike builder site maybe returned within 30 days if unused and in the original box. There is a 15% restocking fee for Bike and Frame returns. Custom built bikes, including frames with custom colors, cannot be returned. We will issue a refund for all approved returns upon receipt and inspection of items.
Special Orders items and custom built suspension may not be returned.