Terms & Policies
TERMS OF SERVICE
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our business, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Trail Labs LLC 422 W Commercial St, Springfield, MO, 65803, United States
Learn about your Ad Choices
We comply with self-regulatory principles for Online Behavioral Advertising as put forth by the Digital Advertising Alliance (DAA). You can learn more about interest based advertisements and opt out of receiving personalized ads by viewing the links below.
Additionally you can use the Google Analytics Opt out tool:
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Mighty Sharp LLC
Our website is hosted by Mighty Sharp LLC . They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Mighty Sharp's data storage, databases and the Wordpress application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 9 - Customer Responsibilities
Customer who ship their suspension components to us agree to install their components according to industry standards. You are required to test forks for proper tire and frame clearance before use. You are required to test rear shocks for proper frame alignement and clearance prior to use. If an issue arrises please contact Trail Labs for guidance. You may need to adjust shock eyelets, air cans, autosag valves, and hardware for proper installation and alignement. We encourage you to utilize a professionally trained bicycle mechanic for installation of your suspenion. You agree to these customer responsibilites by submitting the service booking request. We are not responsible for frame damage or injury due to improperly installed suspension. Prior to use you should fully compress both fork and shock to ensure there is no frame contact. That is the end users responsibility.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Trail Labs LLC
[Re: Privacy Compliance Officer]
[422 W Commercial St, Springfield, MO, 65803, United States]